Privacy Policy
Effective and last updated: 11 October 2026
This policy explains how Tipper App Pty Ltd (ABN 56 674 073 502) (“we”, “us”) handles personal information through the Tipper app, the website at get-tipper.app and our hardware sales. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information we collect
Performers (account holders): name, email address, the Square account details shared with us when you connect Square (such as your Square merchant and location identifiers and business name), your tip settings, and records of tips taken through the app (amount, date, time and location).
People who tip: card payments are processed by Square. We receive the tip amount, date, time and location, and limited payment details provided by Square, such as card type, card brand and the last four digits of the card. We never receive full card numbers.
Hardware buyers: name, delivery address, email, phone number and order details, received through Square’s checkout.
People who contact us: the details you give us, such as your name, email address, phone number and the content of your message.
Log and device data: when the app or website connects to our servers, we may log standard technical data such as IP address, device type and version, app version, time and date, and error details. This helps us keep Tipper working and fix problems.
App permissions
The Tipper app asks for these device permissions:
Location. We record your device’s location when a tip is taken, while the app is in use, so you can see where your tips happen.
Bluetooth. Used to connect to and communicate with your Square Reader.
Microphone. This permission is requested by Square’s payments software, which Tipper uses to take card payments. Tipper does not record or collect audio.
Notifications. Used to show you alerts from the app.
The app may also request other permissions that Square’s payments software needs to operate. You can change permissions at any time in your device settings, but the app may not be able to take tips without them.
How we use personal information
We use personal information to:
provide Tipper’s features, including taking tips and showing your tip history;
process hardware orders and arrange delivery;
provide support and communicate with you about your account, orders and changes to our terms;
keep Tipper secure and prevent fraud and misuse;
improve Tipper, including through aggregated or de-identified information; and
meet our legal, tax and accounting obligations.
We don’t sell personal information.
Who we share it with
We use service providers to run Tipper, including:
Square, which processes payments and hardware checkout. When you connect your Square account or pay through Square checkout, Square handles your information under its own privacy policy.
Supabase, which hosts our database and backend. Our database is hosted in Australia (Sydney).
Google, which distributes the app through Google Play.
Some service providers may store or process information outside Australia. We take reasonable steps to make sure our service providers handle personal information consistently with the Australian Privacy Principles.
We may also disclose personal information where required or authorised by law.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of storing or transmitting information is completely secure, so we can’t guarantee absolute security.
How long we keep it
We keep personal information only as long as we need it for the purposes in this policy, or where we need to keep it to meet legal, tax or accounting obligations (for example, transaction records). When we no longer need it, we delete or de-identify it. You can delete your account from within the app.
Children
Tipper accounts are for people aged 18 and over. Performers under 18 may use Tipper through a parent’s or guardian’s account, as set out in our Terms. We don’t knowingly collect personal information directly from children except in that context.
Your rights
You can ask to access or correct the personal information we hold about you by emailing support@get-tipper.app. We may need to verify your identity first. If we can’t give you access or make a correction, we’ll tell you why.
Business transfers
If Tipper’s business is sold or transferred, personal information may be transferred to the new owner, who must handle it in line with this policy and Australian privacy law.
Links to other sites
Our website and app may link to other sites and services. Their own privacy policies apply, and we’re not responsible for their practices.
Changes to this policy
We may update this policy from time to time. We’ll post the updated version here and change the date above. If a change materially affects you, we’ll let you know by email or in the app.
Complaints and contact
If you have a question or complaint about how we handle personal information, contact us:
Tipper App Pty Ltd (ABN 56 674 073 502)
3/1 Lanyana Way, Noosa Heads QLD 4567
support@get-tipper.app · +61 498 233 566
We’ll respond within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
